Current status of digital transformation in Vietnam

The current situation of digital transformation in Vietnam

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Digital transformation is the application of modern and advanced technology to organizations and enterprises for the purpose of changing the management process and culture in that enterprise or organization. Vietnam is in the process of accelerating digital transformation. So the current situation of digital transformation in Vietnam how is it now? Let's Johnson's Blog Find out in the article below.

Current status of digital transformation in Vietnam

Vietnam has been undergoing a rapid digital transformation in recent years, driven by a combination of government initiatives, a burgeoning technology sector, and access to digital technology. increasing.

The government has set ambitious targets to become a digital economy by 2025 and has launched a number of programs to promote the adoption of digital technologies, such as services. e-government and digital infrastructure development.

The tech sector in Vietnam is growing rapidly, with many tech startups and multinational corporations investing in the country. In addition, mobile phone penetration and internet access have increased, providing more people with access to digital technologies.

Overall, the digital transformation in Vietnam presents important opportunities for economic growth, efficiency improvement and quality of life for citizens.

Benefits of digital transformation for people

With the Government

Digital transformation can bring a number of benefits to governments, including:

  • Increase efficiency and productivity: By automating administrative tasks, governments can reduce workloads, improve service delivery, and increase the speed and accuracy of information processing.
  • Improve transparency and accountability: Digital technology can help increase transparency and accountability in government operations, by providing citizens with real-time access to information and enabling tracking of activities. government action.
  • Make better decisions: Digital technology can provide governments with access to vast amounts of data, which can help inform decision-making and improve policy making.
  • Increase citizen participation: Digital technologies can enable governments to interact with citizens in new and more meaningful ways, by providing access to services and information and enabling two-way communication .
  • Increase access to services: Digital transformation can help increase access to government services, especially for those living in remote or disadvantaged areas.
  • Cost savings: By reducing manual processes, reducing paperwork and increasing efficiency, digital transformation can help governments save money and reduce costs.

With the Economy

Digital transformation can bring a number of benefits to the economy, including:

Increase productivity: By automating manual processes and streamlining operations, businesses and industries can increase productivity and efficiency.

New business opportunity: Digital technology can create new business opportunities and revenue streams, especially in the technology sector and other industries that are adopting digital solutions.

Improve competitiveness: Digital transformation can help businesses and industries stay competitive in a rapidly changing global economy by enabling them to reach new markets, reach new customers, and satisfy needs. customer changes faster.

Enhance cooperation and innovation: Digital technology can facilitate collaboration and knowledge sharing among businesses, researchers and other stakeholders, which can lead to increased innovation and advancement .

Increase access to financial services: Digital transformation can help increase access to financial services, especially for those living in remote or disadvantaged areas, which can help reduce poverty and promote economic growth.

Create jobs: The growth of the technology sector and the adoption of digital technologies by other industries can create new jobs and economic opportunities, especially in areas such as software development, data analysis, etc. data and network security.

Digital transformation eliminates geographical barriers, bringing people and businesses closer together, even though the two are far apart. Typically the development of exchanges ecommerce into the business of enterprises.

Companies use digital transformation to stay competitive with global businesses. Competitors can easily expand their operations through digital technology without much capital investment. They can reach new customers, sell products or provide services of superior quality at a lower cost.

Overall, digital transformation can play an important role in promoting economic growth, improving competitiveness and improving people's quality of life.

With the People

Digital transformation can bring a number of benefits to everyone, including:

  • Improve access to information and services: Digital technology can give people the ability to access information and services in new and more convenient ways, making it easier for them to find what they need and manage their daily lives. .
  • Improve convenience and efficiency: By automating many routine tasks, digital technology can help save people time and increase efficiency, allowing them to focus on more important tasks.
  • Improve health care: Digital technologies can help improve healthcare by providing accessibility to telemedicine, telemedicine, and other digital health services, especially for people living in remote or disadvantaged areas.
  • Enhancing education and lifelong learning: Digital technology can provide access to educational resources and lifelong learning opportunities, helping people gain new skills and knowledge and enhance their career prospects.
  • Increased economic and social inclusion: Digital technology can help increase social and economic inclusion by providing access to services and information, especially for those living in remote or disadvantaged areas.
  • Comprehensive financial improvement: Digital technology can help increase access to financial services and products, including banking, insurance and other financial services, which can help reduce poverty and promote economic growth .

Overall, digital transformation can play an important role in improving the quality of life for everyone, by providing access to information, services and opportunities that can improve health, their education and financial well-being.

Current status of transformation in Vietnam

How do Vietnamese businesses do digital transformation?

Vietnamese businesses have begun to transform their operations through digital technology. Digital transformation has several advantages over traditional processes. For example, using digital tools saves time and money while increasing productivity and creating more efficient solutions.

Consumers benefit from digital transformation because it makes products affordable for businesses to sell to consumers. Many global corporations seek opportunities in developing economies like Vietnam, where wages are low and the middle class is expanding rapidly. These markets provide a huge amount of potential customers with minimal marketing costs.

In addition, digital transformation makes it easier for companies to track customer activity and analyze data. This allows organizations to identify customer needs and address their issues with customer service feedback or updates to their product. Digital transformation brings many benefits to consumers;

In 2020, there are more than 92% Vietnamese enterprises interested in digital transformation, but only 10% of them have successfully converted digitally and brought practical benefits to businesses.

Most small and medium enterprises in Vietnam do not have the knowledge of digital transformation or basic information but do not know where to start with 72%.

By 2021, when the epidemic is pushed to the climax, traditional forms of business and management cannot fully exist, then new businesses accelerate digital transformation into your business 

But they have only done a part of the entire digital transformation process without completing the entire roadmap. For example, 20% advertises through Digital Marketing channels, 60% businesses use accounting software, over 200,000 businesses use electronic invoice software, and most businesses have digital signatures added, etc.

There are no specific statistics on the digital transformation situation in Vietnamese businesses today, but here are some general trends:

  • Increase investment in technology: According to a recent study by Accenture, Vietnamese businesses are increasing their investment in technology, with 86% surveyed businesses planning to increase spending on technology within the next 3 years.
  • Increased focus on digital customer experience: Another Accenture study showed that 63% Vietnamese businesses consider improving their digital customer experience a top priority, while 58% focuses on optimizing their digital operations.
  • Field ecommerce developing: The e-commerce field is growing rapidly in Vietnam, with the total value of online sales expected to reach 10 billion USD by 2025.
  • Enhancing cloud computing applications: According to a Microsoft study, cloud computing adoption is increasing rapidly in Vietnam, with 68% surveyed businesses using cloud services to support their operations.
  • Increasing demand for digital skills: Demand for digital skills in Vietnam is increasing, especially in areas such as artificial intelligence, data analytics and cybersecurity.

>>> See more:  Digital transformation consulting – The key to success

How has the Vietnamese government gone digital?

The Vietnamese government has made significant efforts to go digital, including the following initiatives:

  • National Program on Digital Transformation: In 2019, the Government of Vietnam launched the National Program on Digital Transformation to promote digital transformation and promote the digital economy.
  • Invest in digital infrastructure: The Vietnamese government has invested significantly in digital infrastructure, such as high-speed internet, cloud services, and data centers, to support digital transformation efforts.
  • Promoting e-government services: The Vietnamese government has been promoting e-government services, such as online tax returns and electronic medical records, to improve efficiency and accessibility of government services .
  • Developing the digital economy: The Vietnamese government has been working to develop the digital economy by supporting technology startups, attracting foreign investment and promoting digital innovation.
  • Focus on cybersecurity: The Vietnamese government has put a lot of emphasis on cybersecurity, with initiatives aimed at improving the country's cyber defenses and protecting sensitive data.
  • Promoting digital skills development: The Vietnamese government has been promoting digital skills development, with initiatives aimed at training and upskilling citizens in areas such as coding, data analytics, and artificial intelligence.

Overall, the Vietnamese government has made significant efforts to go digital, by investing in digital infrastructure, promoting e-government services, and focusing on security. network and develop digital skills. These efforts aim to promote digital transformation and support the development of the digital economy in Vietnam.

The government started a strong digital transformation from June 3, 2020. And up to now, after more than two years, our country has achieved certain achievements. 

  • The data is integrated, expanded and linked including insurance data, 78 million citizen data, 133 million covid-19 vaccines, citizen identity data, 570,000 staff data faculty, teachers, 7 million child identification cards and much more.
  • Digital economic situation in the first quarter of 2022 reached 53.4 billion USD with the number of established businesses increasing by 500 compared to the same period last year
  • The national public service portal integrates 3,552 more online public services of local ministries and agencies, integrates 11/25 more online public services according to Decision 06, promotes the implementation of the e-invoice system
  • In the first quarter of 2022, 1,000 employees will be trained in digital transformation and will aim to train 10,000 staff by the end of 2022.
  • People can use a number of applications that meet the needs of Vietnamese users, thereby accelerating the growth of digital citizenship.

However, in this digital transformation process, the Vietnamese government still faces many limitations such as the quality of online public service delivery is not high, the database has not met the previously set goals, the state of security has many limitations or deployment resources have not been focused in many localities, etc.

>>>See more: These digital conversion book should read

Assess the current situation of digital transformation in Vietnam


Vietnam has many opportunities to break through in the technology application race to compete with other countries. It is the enhancement of the core values of the business with the encouragement of the government and the response of the people.

The current state of digital transformation in Vietnam presents a number of opportunities for businesses and governments, including:

  • The growing digital economy: Vietnam's digital economy is growing rapidly and businesses investing in digital technology and platforms can benefit from this growth and reach new customers and markets.
  • Save costs and improve efficiency: By adopting digital technologies, such as automation and cloud computing, businesses can reduce costs, improve efficiency, and increase productivity.
  • Increase access to data: With the rise of digital technology, businesses have access to huge amounts of data that can be used to inform decision making and improve business performance.
  • Attract foreign investment: Vietnam is attracting significant foreign investment into the digital economy, as businesses seek to tap into the country's growing talent pool and rapidly growing market.
  • Skilled Workforce: With investment in digital skills development, Vietnam has more and more skilled professionals in areas such as artificial intelligence and data analytics, which can support the growth of the economy digital.
  • Renew: By embracing digital transformation, businesses and governments can foster innovation and create new products, services, and business models that can drive economic growth.


Although the current digital transformation situation in Vietnam is promising, there are also some challenges that need to be addressed:

  • Digital infrastructure: Despite recent investments in digital infrastructure, there are still many areas in Vietnam, especially rural areas, lacking access to high-speed Internet and technologies other digital. This can create a digital divide and limit the benefits of digital transformation for these communities.
  • Lack of digital skills: Although Vietnam is increasingly investing in digital skills development, there is still a shortage of skilled professionals in areas such as artificial intelligence and data analytics. This can limit the ability of businesses to fully realize the benefits of digital transformation.
  • Concerns about network security: With the rapid adoption of digital technologies in Vietnam, there are growing concerns about the risks posed by cyberattacks and data breaches. The Vietnamese government and businesses need to invest in cybersecurity measures to protect sensitive data and mitigate these risks.
  • Lack of regulations: Although the Vietnamese government has made significant efforts to go digital, there is still a lack of regulation in some areas, such as data protection and privacy. This can limit the growth of the digital economy and create legal and ethical challenges for businesses.
  • Resist change: Despite the many benefits of digital transformation, some businesses and individuals may be resistant to change, who may be intimidated by new technologies or concerned about the impact on work and their livelihood.

Overall, the current situation of digital transformation in Vietnam presents important opportunities for businesses and the government. However, these opportunities must be balanced with the challenges of digital transformation, such as ensuring the security of sensitive data and addressing digital skills shortages.

>>> See more: Steps to convert numbers of the business


Digital transformation has made great progress globally; however, it has yet to be fully implemented in Vietnam due to a number of factors limiting its growth potential. Through the above article, readers also understand a bit about the current situation of digital transformation in Vietnam. Follow the next many articles of Johnson's Blog to receive the most useful knowledge.

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